Refund Policy
This Refund Policy explains when Sunny Rupee (operated by NBFC Nishtha Leasing Pvt Ltd) refunds may be issued for payments made via the App or website channels. This Policy is subject to applicable laws, the loan agreement and the operational rules of payment gateways and banks.
Refund Eligibility. Sunny Rupee (operated by NBFC Nishtha Leasing Pvt Ltd) Refunds may be considered only in the following circumstances: (a) a technical error on the App or payment gateway resulted in an incorrect deduction; (b) duplicate payments were made for the same transaction; or (c) services were not rendered due to system failure or administrative error attributable to the Company. Refunds will not be issued for amounts legitimately applied to loan disbursal or repayment of outstanding dues.
NonRefundable Items. Processing fees legitimately charged and retained under the loan agreement are generally nonrefundable unless a technical error is proven. Loan repayments and amounts applied to outstanding dues are not eligible for refund. Statutory taxes that are nonreversible under law may not be refundable.
Refund Request Procedure. To request a refund, submit a written request via the App (Help → Transactions → Request Refund) or by email to Sunny Rupee (operated by NBFC Nishtha Leasing Pvt Ltd) Grievance Email within seven (1) days of the transaction date, providing transaction details, proof of payment and a clear explanation. The Company may require additional documentation. Requests received after seven (7) days may be considered at the Company’s discretion.
Assessment, Approval and Timeline. Upon receipt of a valid request, Sunny Rupee(operated by NBFC Nishtha Leasing Pvt Ltd) will investigate with payment gateway partners and banks. If approved, refunds will be processed to the original payment method within seven (7) to ten (10) business days. Payment gateway or bank processing times may extend this period; the Company will notify the customer of any expected delay.
Coordination with Payment Gateways and Banks. Refunds are subject to the operational rules and timelines of payment gateways and banks. Sunny Rupee (operated by NBFC Nishtha Leasing Pvt Ltd) will coordinate with partners to expedite approved refunds.
Statutory Retention and Legal Constraints. Certain financial records, KYC documents and transaction data are retained for five (5) to ten (10) years in compliance with RBI Master Directions, PMLA, the Income Tax Act and other laws. Immediate deletion or reversal of certain records may not be possible even where a refund is approved.
Dispute Resolution. If dissatisfied with the refund outcome, escalate to the Grievance Officer or pursue legal remedies under applicable law. Sunny Rupee (operated by NBFC Nishtha Leasing Pvt Ltd) will provide escalation details in its response.
Governing Law and Jurisdiction. This Refund Policy is governed by the laws of India and disputes are subject to Indian courts.
Contact for Refunds. Grievance Officer: SATYPRIYA ; Email:grievance@nishthaleasing.in ; Phone: 0180 20542967