This Cancellation Policy sets out the terms under which loan applications or services initiated via the Sunny Rupee (operated by NBFC Nishtha Leasing Pvt Ltd) may be cancelled and the consequences of such cancellation.
Cancellation Before Disbursal. Sunny Rupee (operated by NBFC Nishtha Leasing Pvt Ltd) Applicants may request cancellation of their loan application prior to disbursal by submitting a cancellation request via the App (Help → Transactions → Cancel Application) or by contacting customer support. Provide the application reference number and identity details. Cancellation requests accepted prior to disbursal will be processed in accordance with this Policy.
Cancellation After Disbursal. Once a loan from Sunny Rupee (operated by NBFC Nishtha Leasing Pvt Ltd) has been disbursed, cancellation is not permitted. Repayment, prepayment or foreclosure options (if any) are governed by the loan agreement.
Refund on Cancellation. If cancellation is approved before disbursal, refundable amounts (if any) will be processed after deducting applicable charges, including legitimate processing fees or administrative costs as per the loan agreement. Refunds will be processed to the original payment method within seven (7) to ten (10) business days of approval.
Statutory Retention of Records. Certain data and documents, including KYC and transaction records, are retained for five (5) to ten (10) years in compliance with RBI Master Directions, PMLA and the Income Tax Act. These records cannot be deleted immediately upon cancellation.
Procedure and Documentation. To request cancellation, submit a written request via the Sunny Rupee (operated by NBFC Nishtha Leasing Pvt Ltd) or email to Grievance Emailwith the application reference number and supporting identity documents. Sunny Rupee(operated by NBFC Nishtha Leasing Pvt Ltd) may require additional verification.
Governing Law and Jurisdiction. This Cancellation Policy is governed by the laws of India and disputes are subject to Indian courts.
Contact for Cancellation. Grievance Officer:SATYPRIYA ; Email:grievances@nishthaleasing.in ; Phone: 0180 20542967